Privacy Policy

Our management has created this Privacy Policy to clearly convey our commitment to helping users understand what information we collect about them and how that information is used.

This Privacy Policy is effective as of 27^th May, 2024.

Saconsultancy values your privacy. We outline the information that we collect from you when you register with us through our Website (https://saconsultancy.in), web Application, Google registration form, WhatsApp, LinkedIn, E-mail, Mobile calls.

Do you have any questions about our Privacy Policy, please contact us at [email protected]. This Policy is incorporated into and subject to the LS Terms of Use, access at www.saconsultancy.in. Your use of the LS Platform or Services, as well as any personal information you provide on the LS Platform, is subject to the terms of this Policy and LS’s Terms of Use.

      A.    Acquisition of Your Personal Information

1.      Acquisition of Your Personal Information

"Personal information" includes details that can identify or contact you, either on its own or in conjunction with other data. It encompasses your name, address, email address, phone number, and qualifications. We gather personal information from users of the LS Platform who provide services, jobs, or assignments (referred to as "Service Recipients") to users who acquire services or accept assignments through the LS Platform (referred to as "Service Providers"), or to LS itself. This information may be accessible to all visitors using the LS Platform, either partially or entirely, directly or by requesting a service.

Service Recipients and Service Providers may be required to register an account to utilize particular sections of our LS Platform or registration form, such as submitting inquiries, participating in polls or surveys, requesting a quote, placing bids in response to quotes, or seeking information.

Upon creating and using an account with LS, Service Recipients and Service Providers are obliged to provide personal contact details, banking information, personal identification documents (such as PAN card, Aadhar card, phonebook, call logs, etc.), and engage in polls, surveys, or feedback sessions. This data collection aims to improve satisfaction and cater to the requirements of both parties involved.

The specific personal information gathered from you varies based on your interactions with our LS Platform or registration form. LS may present personal details such as name, address, email address, phone number, and qualifications in the LS Platform or registration form, which could be made accessible to the public as needed.

Service Provider: When you register for an account and use LS’s LS Platform or registration form, we gather a range of information, including your name, postal code, telephone number, email address, qualifications, and other personal details. You may also choose to provide additional information voluntarily, such as your mailing address and demographic details (e.g., gender, age, political preferences, education, race or ethnic origin), which are relevant for user surveys and offers.

Furthermore, we may collect personal information from the content you post in sections like Offers, Profiles, Wants, or Feedback, and from any comments or discussions you participate in on blogs, chat rooms, or other communication channels within the LS Platform or registration form. This also encompasses information exchanged during dispute resolution processes with other users.

Service Recipients: If you are a Service Recipient and intend to share information about yourself, you must create an Account. During the registration process, we will collect various details including your business name, telephone number, address, zip code, and travel preferences, a description of your services, a profile headline, first and last name, and email address. Additional information may be required as you access and utilize LS’s LS Platform. Additionally, you have the choice to provide additional content or specifics about your business, such as photographs and videos, although this is not mandatory. We may also gather payment information, such as credit card details or UPI, from you.

Background Verification: Service Recipients and Service Providers acknowledge that as part of the on boarding process, the Company or an entity/agency appointed by the Company (referred to as the "Verifier") may conduct background verification checks. These checks are intended to verify the authenticity and competence of Service Recipients and Service Providers, among other things. In view of this, Service Recipients and Service Providers expressly consent to and acknowledge the following:

1. 1. Service Recipients and Service Providers consent to LS sharing their personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, Aadhaar number, and other government-issued IDs such as Voter ID, PAN card, driving license etc. (collectively referred to as "Proprietary Information"), with the Verifier for the purpose of background checks and verification.
   2. Service Recipients and Service Providers authorize the Verifier to securely store their Proprietary Information on its platform and acknowledge that the Verifier will take all reasonable measures to maintain its confidentiality.
   3. Service Recipients and Service Providers acknowledge that their Proprietary Information stored on the Verifier’s platform will be accessible to LS and its authorized users, partners, affiliates, and contractors. LS and its authorized entities will have the right to access, update, and utilize this digital record on the Verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, and related services.
   4. Service Recipients and Service Providers acknowledge that they can edit or delete their digital record on the Verifier’s platform by sending an email to the Verifier at the email address provided by the Company. They understand that the Verifier may have specific procedures that need to be followed for processing such requests.
   5. LS reserves the right to take appropriate actions, at its sole discretion, based on the outcome of the background check and verification.

LS may record conversations between Service Recipients and Service Providers conducted by LS through the Platform's messaging/chat mechanism or calls made through the virtual numbers provided in order to protect the privacy of both parties. It can be protected. All chat/message logs or call recordings may be used, among other things, to monitor and prevent abuse, protect the rights of Service Providers and Service Recipients, and resolve disputes.

In addition, if necessary at LS's sole discretion, additional information may be requested and obtained from third parties, such as credit information from credit bureaus (where permitted by law) or provided during the verification of any personal information.

2.      COLLECTION OF AUTOMATIC INFORMATION AND USE OF COOKIES AND OTHER TRACKING DEVICES

We and our third-party service providers, including ad networks, use cookies, web beacons and other tracking technologies to collect information about your use of the LS Platform and our Services, such as browser type, Internet service provider or operating system, domain name, access times, the URL of the last site you visited and how often you view the page, your IP address and the type of device you are using. We also track how often you visit the LS Platform and use our Services. We use this information (including information collected by third-party service recipients) for site analytics (including determining which parts of our LS Platform are most used and what our users like/dislike) to help us identify relevant advertising (both on our site and outside) to evaluate the success of our advertising campaigns, and as described in this Policy. Currently, we do not honour Do Not Track requests by browsers. We may receive your Device ID, which is sent to LS's servers and used in fraud prevention efforts.

Cookies: We and our third-party service providers collect information from you through the use of cookies. Cookies are small files stored on the hard drive of your computer that contain information about you. They assist us in analysing web traffic and informing us about your usage of specific websites. Cookies enable web applications to tailor their operations to your preferences by gathering and remembering information about your preferences.

When you visit our site, we may send one or more cookies (a small text file containing a string of alphanumeric characters) to your computer to identify your browser. Some of these cookies may be associated with third-party companies or websites. The use of such cookies is governed by this Policy and the privacy policy of the relevant third-party company or website. For example, Google measures the effectiveness of its advertisements by placing a cookie on your computer when you click on an advertisement. If you visit the LS Platform while such cookies are on your computer, we and Google will know that you have seen advertisements served by Google. The terms of use of these cookies are governed by this Policy and Google's Privacy Policy.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Website, as the Website may not function properly without them.

Transparent GIFs, pixel tags, and other technologies: Clear GIFs are tiny graphics with a unique identifier that operate similarly to cookies. Unlike cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly into web pages. We may use clear GIFs (also known as web beacons, web bugs, or pixel tags) in conjunction with our LS Platform to track the activity of site visitors, help manage content, and compile statistics about site usage.

We and our third-party service providers use clear GIFs in HTML emails sent to customers to track email response rates, identify when emails have been viewed, and determine whether emails have been forwarded.

B.    How LS Utilizes Collected Information

1.     Personal Information

We gather your personal information and aggregate data on the use of our LS Platform and Services to gain deeper insights into your requirements and enhance your overall experience with LS Platform. Specifically, we may utilize your personal information for the following purposes:

1. 1. 1.       To deliver our Services to you, which include registering you for our Services, verifying your identity and authorization to use our Services, and facilitating your access and utilization of our LS Platform and Services?
      2.       For customer support purposes and address inquiries;
      3.       For maintaining internal records;
      4.       To handle billing and payments, including sharing with third-party payment gateways in relation to the LS Platform and/or LS’s products and Services;
      5.       To enhance and maintain our LS Platform and Services. For example, we track information entered through the "Search" function to understand user preferences and identify areas for improvement. This data is also used for troubleshooting purposes as needed.
      6.       To periodically send promotional emails to the email address you provide, featuring new LS products, special offers, and other information about LS that we believe may interest you;
      7.       To contact you via email, telephone, mail, or, if requested, by text message, to provide specific services or information you have requested;
      8.        For LS’s market research purposes, including the customization of the LS Platform to align with your interests;
      9.        We may use your demographic information (e.g., age, postal code, residential and commercial addresses, and other relevant data) to more effectively promote goods and services to suitable target audiences and for other research and analytical purposes;
      10.       To resolve disputes, protect ourselves and other users of our LS Platform and Services, and enforce our Terms of Use;
      11.       We may also compare personal information collected through the LS Platform and Services with information obtained from third parties to verify its accuracy; and
      12.       We may combine aggregate data with the personal information we collect about you.
      13.       Occasionally, LS may use personal information for new and unanticipated purposes not previously disclosed in our Privacy Policy. If our information practices change regarding previously collected information, LS will make reasonable efforts to provide notice and obtain consent for such uses as required by law.

     C.    Polls, Surveys and Electronic Newsletters 

At our discretion, LS may offer the following free services on the LS Platform, which you may choose to use or receive at your discretion. Some of these services may require you to provide additional personal information as specified below:

1.      Polls: We may provide interactive polls to users to facilitate easy sharing of opinions with others and to gauge our audience's views on important matters, services, and/or the LS Platform. Opinions or responses to polls are aggregated and do not identify any specific user. We may employ a tagging system to ensure users can vote only once on a specific question, with these tags not linked to individual user information.

2.      Surveys: From time to time, we may conduct user surveys to enhance the relevance of content for our LS Platform users. Individual responses from these surveys will not be shared with any third party. However, we may share aggregated data with third-party service providers, partners, and other entities. Additionally, aggregate data containing survey responses may be posted on our LS Platform, where it can be viewed and downloaded by other users of our LS Platform.

3.      Newsletters: We may provide a complimentary electronic newsletter to users. We collect the email addresses of users who subscribe to LS for the newsletter mailing list. Users can opt out of receiving newsletters during the registration process, by following the unsubscribe link provided in each newsletter that directs users to a subscription management page, or by adjusting their preferences in their Profile Settings page.

We implement procedural and technological security measures aimed at safeguarding your personal information from unauthorized access or disclosure. LS employs encryption, passwords, and physical security protocols to protect your personal data against unauthorized access and disclosure. However, no security measures are entirely fool proof. Therefore, we do not guarantee that your personal information or private communications will not be accessed or used by others, and you should not expect such assurances.

To enhance your security, we recommend taking precautions such as logging off after using a shared computer, selecting a strong and unique password, and keeping your login credentials confidential. LS does not accept responsibility for unauthorized use of your information, lost or stolen passwords, compromised accounts due to unauthorized password activity, or any resulting activities on your account.

 D.    Disclosure

We may disclose the information we gather about you, including your personal information, in the following ways:

1.      INFORMATION DISCLOSED FOR PROTECTION

We may disclose your information, including Personal Information, if: (i) LS reasonably believes that disclosure is necessary to comply with a legal process (such as a court order or search warrant) or other legal requirement of any governmental authority, (ii) disclosure could potentially mitigate our liability in an actual or potential lawsuit, (iii) it is reasonably necessary to enforce this Privacy Policy, our Terms of Use, etc., (iv) disclosure is intended to investigate or prevent unauthorized transactions or other illegal activities, or (v) it is necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.

2.      INFORMATION DISCLOSED TO THIRD-PARTY SERVICE RECIPIENTS AND BUSINESS PARTNERS

We may engage various third parties to facilitate the provision and maintenance of the LS Platform, Services, and our business operations. LS may need to share your personal information, data generated by cookies, and aggregate information (collectively referred to as "information") with these vendors and service agencies. For instance, we might share your information with a credit card processing company to handle your payment. These vendors and service agencies will only receive the necessary rights to use your personal information to fulfil their obligations in providing services to you. If you participate in a survey, we may also share your information with the survey provider. Additionally, if a survey is conducted jointly with another entity, we will disclose the results to that entity as well.

3.      DISCLOSURE TO NON-AFFILIATED THIRD PARTIES AT YOUR REQUEST

We may share your service requests with third-party websites under contract with us to maximize exposure for your request. These third-party posts will include your request details, location, and contact information. Interested bidders can click on your request on these third-party sites and will be directed to our LS Platform. Here, they can access your contact details (partially or completely), similar to any other service provider on our LS Platform interested in bidding on your request.

4.      DISCLOSURE TO OTHER USERS OF OUR PLATFORM

If you are a Service Recipient, the information you post (excluding payment details) is accessible to other users of our LS Platform and Services. User comments on our LS Platform will also be visible to other visitors (refer to our section on User Generated Content below). Survey results will be posted in aggregate form on our LS Platform. For consumers, names, locations, and request details are available to all visitors to our website. Bidding professionals can also view the consumer's full name, telephone number, email address, and location.

5.      INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT AUTHORITIES

We may disclose your information, including but not limited to your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or government officials as required by law, regulation, or other governmental authority, or in cooperation with an investigation by a governmental authority.

6.      CHANGE OF CONTROL OR BANKRUPTCY

In the event that LS undergoes a change in ownership, such as a merger, sale of assets related to this Website, or other corporate reorganization involving LS, where LS merges with or is acquired by a third-party entity ("Successor"), LS reserves the right to transfer the information collected from users of the LS Platform and/or Services to such Successor. Additionally, in the event of LS's bankruptcy, reorganization, receivership, assignment for the benefit of creditors, or application of laws affecting creditors' rights, LS may not control how your information is transferred, used, or treated, and reserves the right to transfer the collected information to non-affiliated third parties in such circumstances.

7.      DISCLOSURE AT YOUR REQUEST

We may disclose your personal information to other Registered Users upon your explicit request or consent, particularly when you engage with another Registered User for a specific Service. For example, when you contract a specific Service with another Registered User, LS will notify that user, including the personal information you have authorized LS to share with users you contract with.

            E.   LINKS TO OTHER SOURCES

The LS Platform may include links to other websites or services provided by third parties over which LS has no control. These links do not imply LS's endorsement of those external websites. You acknowledge that LS provides these links for your convenience only, and agree that LS is not liable for the content of such external websites. We are not responsible for the protection and privacy of any information you provide while visiting such external websites, as they are not governed by this Policy. Your use of any external website is subject to the terms of use and privacy policy found on that external website.

            F.    UPDATE, DELETE & CORRECT YOUR INFORMATION

You have the option to restrict the collection or use of your personal information in the following ways: You can review, correct, and delete your personal information by revisiting the registration form. It is important to promptly update your personal information if it changes or is inaccurate. We may also modify your information to ensure accuracy in our LS Platform records. Upon your request, we will close your Account and remove your personal information from view as soon as reasonably possible based on your Account activity and in accordance with applicable law.

Please note that we retain information from closed Accounts to comply with legal obligations, prevent fraud, collect fees owed, resolve disputes, troubleshoot problems, assist in investigations involving Registered Users, enforce our Terms of Use, and take any other actions permitted by law that we deem necessary at our discretion.

Once you publicly post a Request, Offer, Want, Feedback, or any other information on the LS Platform, it may not be possible to change or remove it. After your Account has been deleted or removed, you agree that LS is not responsible for any personal information that was not included in your deleted or removed Account but remains on the LS Platform.

           G.  What Options Do I Have Regarding the Use of My Personal Information?

We may occasionally send promotional or informational emails to you. Please allow up to 10 business days for us to process opt-out requests. Even if you opt out of receiving emails regarding recommendations or other potentially interesting information, you may still receive emails related to your Account or any Services you have requested or received from us.

            H.  AD NETWORKS

We collaborate with third-party ad networks that may display ads on other websites based on your visits to our Site and other sites. This allows us and these third parties to tailor ads to products and services that may interest you. Third-party ad network providers, advertisers, sponsors, and traffic measurement services may employ technologies such as cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and others to assess ad effectiveness and personalize ad content for you. The use of these third-party cookies and technologies is governed by the specific privacy policies of each third party, not by LS’s Policy. We may provide these third-party advertisers with information regarding your use of our LS Platform and services, along with aggregate or non-personally identifiable information about LS Platform visitors and service users.

·        Full Name and Use of LS Information

·        Full Name

As a Registered User of the LS Platform, you will choose a Full Name during registration, which will be associated with all your activities on the Website. Other Registered Users, particularly those with whom you conduct transactions via the LS Platform, may view a significant portion of your activity. For instance, if you book or cancel a service with another Registered User, receive offers on your posted service, or post a service yourself, LS may notify you or the relevant Registered User using your Full Name. Therefore, if you link your real name with your Full Name on the LS Platform, individuals who know your real name may potentially identify your LS Platform activities personally.

         I.     INFORMATION FROM LS

The LS Platform enables you to share personal information with others to negotiate, provide, and use the Services. When you agree to contract for a service with another Registered User, it may be necessary to disclose your name, email, phone number, qualifications, education, or personal address to facilitate the service. Please be mindful of others' privacy. You agree to use other users' information solely for the following purposes: (a) LS-transaction-related purposes, and (b) utilizing Services offered through the LS Platform.

         J.    ACCOUNT PROTECTION

Your password is essential for accessing your Account securely. When creating it, ensure it includes unique numbers, letters, special characters, and combinations thereof. Never share your password with anyone. If you do share it or your personal information, you are solely responsible for actions taken through your Account. Losing control of your password could mean losing substantial control over your personal information, with legally binding consequences. Therefore, IF YOUR PASSWORD IS COMPROMISED FOR ANY REASON, NOTIFY LS IMMEDIATELY TO CHANGE IT.

         K.  PRIVACY POLICY UPDATES

This policy is effective as of the date shown above. LS reserves the right to modify this policy at its sole discretion by updating this document periodically. Any updates will be posted on this page of the LS Platform. LS recommend reviewing this policy regularly for any changes. Your ongoing use of the LS Platform and/or continued provision of personal information to us signifies your acceptance of the terms of the updated policy in effect at that time.